Terms and conditions

ARTICLE 1: DEFINITIONS

For the purposes of these Terms and Conditions, "We" or "Our" refers to Forfait Casino Lac Leamy, a government-run casino resort located in Gatineau, Quebec, Canada. "You" or "Your" refers to any individual who uses Our services or accesses Our website.

ARTICLE 2: ACCEPTANCE OF TERMS AND CONDITIONS

By using Our services or accessing Our website, You agree to be bound by these Terms and Conditions. If You do not accept these Terms and Conditions, please do not use Our services or access Our website.

ARTICLE 3: AGE RESTRICTION

Our services are available only to individuals who have reached the age of majority in their jurisdiction (18 years old). By using Our services, You confirm that You have reached this age and are lawfully permitted to gamble.

ARTICLE 4: GAMBLING RESPONSIBILITY

You acknowledge that gaming can be addictive. We encourage responsible gaming practices and support measures for players who may require assistance. If You experience difficulties managing Your gambling activities or believe a friend or family member is experiencing such difficulties, please contact Our customer service team.

ARTICLE 5: SECURITY AND ENCRYPTION

Our website uses industry-standard Secure Sockets Layer (SSL) encryption to protect Your personal and financial information. We will not disclose any sensitive information unless required by law or for the purpose of providing services requested by You.

ARTICLE 6: ACCESS TO OUR SERVICES

Our casino resort is open year-round, except on statutory holidays as designated by the province of Quebec. Our website is available 24/7; however, access to certain services and features may be restricted during periods of scheduled maintenance or updates.

ARTICLE 7: FORFAIT CASINO PACKAGES

We offer a range of packages known as "Forfait Casino," which include accommodation at our Hilton hotel, spa treatments, dining experiences, and gaming credits (in Canadian dollars). These packages are subject to availability and may have specific restrictions or requirements. Please review the package details carefully before making Your booking.

ARTICLE 8: GAMING CREDITS

Gaming credits included in Our Forfait Casino packages can only be used on premises at our casino resort, exclusively for gaming activities conducted using electronic gaming machines, table games, or poker games. These credits cannot be redeemed for cash or exchanged for other forms of payment. Any remaining credits after Your departure will automatically expire and are non-refundable.

ARTICLE 9: USE OF FACILITIES

You acknowledge that Our casino resort is a public entertainment facility and may experience high volumes during peak periods, festivals, or special events. You understand that access to certain facilities or services (such as the spa, restaurants, or bars) may be restricted due to capacity limitations or other operational requirements.

ARTICLE 10: CHANGES TO TERMS AND CONDITIONS

We reserve the right to modify these Terms and Conditions at any time without prior notice. Any changes will take effect immediately upon posting on Our website. It is Your responsibility to review these Terms and Conditions periodically for updates.

ARTICLE 11: GOVERNING LAW AND JURISDICTION

These Terms and Conditions are governed by and construed in accordance with the laws of the province of Quebec, Canada. Any disputes arising from or related to These Terms and Conditions will be resolved through binding arbitration under the rules of the relevant Canadian arbitral institution.

ARTICLE 12: ENTIRE AGREEMENT

These Terms and Conditions constitute the entire agreement between You and Us regarding Your use of Our services and access to Our website. They supersede all prior negotiations, understandings, and agreements, either written or oral.

By using Our services or accessing Our website, You confirm that You have read, understood, and agree to be bound by These Terms and Conditions.